Shipping policy

Shipping Policy for 77hats

Processing and Shipping Times 

Online orders typically require 3–4 weeks to be processed and shipped from the initial purchase date. This timeframe includes production time and does not include weekends or holidays.

Once your order has shipped, delivery typically takes 8–15 business days depending on the destination. International orders, including Mexico, may take 2–6 weeks depending on customs and carrier delays. Please note that pre-orders and limited drops may have extended timelines.

Hats that are still in production may take up to 4–5 weeks before shipping.

All packages are shipped from our distribution network.

Carrier Information  
You will be notified of the carrier delivering your order, which may include UPS, USPS, or 4PX, depending on the destination and shipping method selected.

Quality Assurance
As we package and ship every order, each item undergoes a quality check to ensure it meets our standards, guaranteeing you receive the best product available. Once your item is packaged and handed over to the mail carrier, 77hats is no longer liable or responsible for lost, stolen, damaged, or delayed packages. Once tracking shows a package as delivered by the shipping carrier, 77hats is not responsible for lost or stolen packages. Customers are responsible for checking around their property, mailbox areas, or with neighbors who may have accepted the delivery. If a package cannot be located after being marked delivered, customers should contact the shipping carrier directly to file a claim or request additional delivery information.

Address Accuracy  
It is the buyer's responsibility to ensure the shipping address provided at the time of ordering is correct. 77hats is not responsible for packages sent to an incorrect location. If your package is returned to us due to an incorrect address (return to sender/failed delivery) or is refused at the time of attempted delivery, it will be sent back to our warehouse. The buyer will be responsible for any additional charges to reship the package.

Lost or Damaged Items

In the event of damaged, lost, or missing items, please contact the shipping carrier used to deliver your order directly to file a claim or request additional delivery information. The carrier responsible for delivery will be listed in your tracking information.

If you need assistance identifying the carrier for your shipment, please contact us and we will do our best to help guide you through the claim process.

Email Communication  
Occasionally, some email systems' junk mail filters may mistake our receipt and tracking emails for spam. Please add us to your email list to ensure you receive all communications regarding your order.

For further assistance, please visit our Contact page.